Return & Refund Policy

1The 48-hour rule

Every parcel is checked and packed before dispatch. If something is wrong when it reaches you, tell us within 48 hours of delivery. Claims after 48 hours cannot be accepted.

2What we will fix

We will replace or refund your order if the item is:

• the wrong product, size or colour compared with your confirmed order
• damaged during delivery
• defective or not working on arrival

How: we replace the same item first. If it is out of stock, we refund the product price to your JazzCash, Easypaisa or bank account after the item reaches us and is checked (usually within 7 working days). Return courier cost is on us when the mistake is ours.

3What we cannot accept

• Change of mind, or ordering the wrong item or colour by mistake
• Items that were used, washed, charged repeatedly, or opened without a reason (for hygiene and personal-care products such as trimmers and shavers, once used they cannot be returned)
• Damage caused after delivery: drops, water, wrong voltage or misuse
• Missing original box, accessories or tags
• Small differences in colour or shade caused by screen and photo lighting
• Claims without photos or an unboxing video

4Before dispatch, cancellation and refused parcels

• You can cancel for free any time before we dispatch. Message us on WhatsApp as early as possible.
• Once a parcel is booked with the courier it cannot be cancelled. If you refuse a correct parcel or cannot be reached, we may charge the delivery and return courier cost, and we may ask for advance payment on your future orders.
• The delivery charge (including any advance paid to confirm the order) is not refundable, unless we cancel the order or send a wrong or faulty item.

5How to make a claim

• Open WhatsApp and send your order number (starts with FS), your name, clear photos of the item and box, and the unboxing video.
• We reply within one working day and tell you the next step.
• Do not send the parcel back before we confirm. Returns sent without approval cannot be accepted.